BACK IN HOUSE: WHY LOCAL GOVERNMENTS ARE BRINGING SERVICES HOME is about the emerging trend of remunicipalization. Services that were once outsourced are finding their way back home. Most often, they are coming home because in-house services cost less. The bottom-line premise of cost savings through outsourcing is not proving to be as advertised. Other reasons for insourcing include better quality control, flexibility, efficiency in operations, problems with contractors, increased staff capacity, better staff morale, and better support for vulnerable citizens. When services are brought back in house, local governments re-establish community control of public service delivery. The report examines the Canadian environment for local governments, shares 15 Canadian case studies about returning services, follows-up and reports out on two earlier studies promoting contracted out services, provides a scan of international findings, and shares some best practices and governance checkpoints for bringing services back in house.
Access the full report here: http://www.columbiainstitute.ca/news-events/back-house-why-local-governm...